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Frequently Asked Questions

If you are placing an order to be shipped overseas, please call us at 408-746-0646 or send an email to There are no U.S. taxes for international order. However, customer will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can provide you this information.
∘ All orders will be shipped within 1-2 business days.
∘ We only ships on Tuesday through Friday. We are closed on Monday
∘ UPS Ground takes approximately 2-7 business days based on destination
∘ US Priority Mail Service (USPS) usually arrives within 2-3 business days, but can be as late as 14 business days
∘ Business days are only weekdays (Monday - Friday) not including holidays
∘ Call Customer Service at 1-888-586-7762 for any further questions

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